A Billing Mediation Use Case
The customer is a leading North American Tier 1 communications providing Internet access, voice, entertainment, video and satellite television. Already using MediationZone for Billing Mediation, the operator found itself facing pan-BSS performance problems. Firstly, its entire BSS infrastructure was inflexible and to all intents and purposes locked down with regard to improvements. Secondly, its implementation had been poorly handled at the outset and thirdly, as a result it was losing Call Data Records and, in the end, revenue. The operator decided that to address its issues would require the implantation of an independent layer between its network and back-end systems. This would take the form of a highly flexible Charging mediation platform that would feed existing charging solutions while at the same time being easy to configure and adjust as necessary. Robustness of the platform was essential as well.
MediationZone was implemented to downstream data into systems including internal billing system, MVOCS billing system and legacy voice prepay system. The outcome has been a dramatic immediate improvement in BSS performance, with 1-3ms response for all requests in MediationZone for a subscriber base of millions. That extrapolates to approximately 21 million requests per day where the full end-to-end average latency is 16ms. All in all MediationZone is used to route charging, Signaling, Online and offline data.
The operator’s business is developing in the direction of enabling real time rating for all post-paid customers, which will be the next step in the roll-out of MediationZone’s responsibilities. At present, the development stage of the implementation has been completed. Once live, 10+ million subscribers will be processed through the platform. What MediationZone has critically delivered into the BSS is flexibility and reliability of the system. This is essential in any rapidly changing environment. Monolithic solutions can become outdated very quickly and additionally are invariably expensive to change. By introducing flexibility, DigitalRoute offers the operator the chance to react quickly to change without needing to worry about cost and schedule. Looking ahead, the CSP is setting up a various MVNO models, something they were not able to business model before.
DigitalRoute has been providing new approaches to enterprise data management since 1999. Its software platform offers high throughput and provides a unique degree of user configurability, processing all usage and statistical data extracted from the networks, including both billable and non-billable events. This means customers gain greater cost efficiencies, improved times-to-market for new service offerings, the ability to monetize any data, and the means to enhance end-customer satisfaction. DigitalRoute makes network events available to the right systems in the right formats in the most appropriate volumes at the required times, without losing a single bit. This is the foundation from which multiple, mission-critical use-cases can be addressed in the areas of Online Control and Data Processing.
Over 300 leading companies worldwide actively use DigitalRoute technology to meet their data management needs, including a number of OEM partners who use our platform as a central part of their own offerings. DigitalRoute is built on the core values of Expertise, Open- Mindedness and Commitment. DigitalRoute is a venture-backed, privately held company with a turnover of 30m EUR in 2013 and a record of profitability since 2005. With close to 200 employees, the company is headquartered in Stockholm, Sweden with regional offices in Gothenburg, Atlanta, and Kuala Lumpur.