Across vertical industries, turning enterprise data into actionable insights and integrating businesses processes are key challenges.
The emergence of machine-machine-communications technology, process automation and a growing number of new data generating sources has resulted in large data assets that contain vital information about consumption of services, service quality, personal preferences and more. This data has the potential to enhance all aspects of both business operations and processes.
The challenge is that the systems deployed to manage these processes are rarely designed to extract and manage the huge amount of data that is generated by all devices, network elements, processing equipment, and business and operations systems. The complexity of the integration and the absence of the ability to enrich data are thus preventing many companies from fully exploiting the value of the information that is hidden in their systems.