Support
Support Services
Our support services provide customers and partners with access to expert advice; timely problem resolution; and software updates. A mediation solution evolves over time. Both the deployment environment, as well as the mediation system itself goes through release cycles as new requirements emerge. To efficiently embrace and leverage these changes, we promote a long term partnership approach with our customers for support services. We offer a number of different support packages, ranging from basic web-only support services to premium services offered on a 24x7 basis. The support offerings are bundled to match the needs and expectations of our different customers and partners.
- Helpdesk
- Problem reporting and resolution
- Maintenance releases
- Release updates
- Configuration support
- Knowledge database
- Service Level Agreements
Key components of the packages include:
Customer support login: www.digitalroute.com/support
