Use-case: CICS Application CorpDash

A Service Assurance Use Case

CorpDash for Account Management - By CICS

Background

CorpDash is a corporate dashboard that enables effective SLA follow-up for Account Managers. This allows for insight to profitable corporate accounts and removes the problems of poor complaint resolution due to lack of visibility into service quality and unprofitable fault investigation and resolution due to the time and effort required. To effectively measure data service performance and at the same time deliver root-cause analysis, operators need to correlate subscriber positioning and KPI metrics such as throughput in real-time. The challenges in achieving this new OSS are considerable. For instance:

Background


The MediationZone Solution

The MediationZone Solution

CICS has together with its partner DigitalRoute, created a solution to these challenges that we believe provides operators with a new OSS paradigm. Assurance and Analytics applications are based on probe data which is collected and consolidated by DigitalRoute’s industry-leading MediationZone platform providing an horizontal integration layer. MediationZone correlates form all network segments, to create actionable information adapted to the target application. The platform filters away and refines the raw data and thereby off-loads the database layer by 90-95%, and secures management of data type diversity in both online and offline mode.


The Result

With CorpDash users can, via a fast, clean and intuitive web GUI, quickly determine if high-level service delivery SLA levels are being met, with geographical representation to point out problem areas, network foot-print analysis and service quality KPIs down to cell level, handset analysis & worst performers analysis, and more. Monthly, on-demand, formatted and styled Excel reports including quick selection of accounts through auto-completing text search or from your personal “favourites” result in a product that delivers a differentiator in how SLA & SLA-follow-up can be used as a USP in corporate sales. It puts Communication Service Providers in control of the services they provide and by enabling customer accounts to be more effectively managed through improved Quality of Service, has the effect of reducing churn.

CorpDash application example

Utilizing state of the art MediationZone technology, CICS applications bridge the gap between the Business departments and the Technical departments of telecom operators. By bringing these different sides of the organization closer, new ways of looking at problems and possible solutions arise. They open up new possibilities for the Service Provider to make the best use of resources and achieve greater performance, while at the same time satisfying customer's needs via:

  • Better leverage existing hardware.
  • Removing hardware bottlenecks and lower TCO.
  • Simplify operations when scaling architectures through automatic data distribution.
  • Optimize data streams.
  • Gain protection from disruptive changes in the network via a better picture of resource utilisation.
  • Ensure the continuous availability of services.
  • See the complexity of the underlying network in one, end-to-end service experience record.
  • Minimize revenue loss and reduce risk for churn!
The Result The Result