NocMap enables the Network Operations Centre with a customer-sensitive operations management tool. Plot service quality metrics on a geographical map in close to real-time, quickly see the severity of problems including how big the affected area is and the number of affected subscribers. To effectively measure data service performance and at the same time deliver root-cause analysis, operators need to correlate subscriber positioning and KPI metrics such as throughput in real-time. The challenges in achieving this new OSS are considerable. For instance:
CICS has together with its partner DigitalRoute, created a solution to these challenges that we believe provides operators with a new OSS paradigm. Assurance and Analytics applications are based on probe data which is collected and consolidated by DigitalRoute’s industry-leading MediationZone platform providing an horizontal integration layer. MediationZone correlates form all network segments, to create actionable information adapted to the target application. The platform filters away and refines the raw data and thereby off-loads the database layer by 90-95%, and secures management of data type diversity in both online and offline mode.
NocMap delivers the ability to make the correct prioritization when deciding how to address issues and addressing the difficulty in correlating equipment alarms to service impact. Unnecessarily long Mean Times to Repair are removed, saving time and money and while improving customer satisfaction. NocMap helps with Impact analysis, so that bad quality experiences can be handled professionally afterwards with individual communication or reimbursements.
Utilizing state of the art MediationZone technology, CICS applications bridge the gap between the Business departments and the Technical departments of telecom operators. By bringing these different sides of the organization closer, new ways of looking at problems and possible solutions arise. They open up new possibilities for the Service Provider to make the best use of resources and achieve greater performance, while at the same time satisfying customer's needs via: