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Grow your revenue by eliminating leakage

When you offer digital services, your revenue depends on accurate, automated data processing.

Challenge

Manual data processing leads to errors, lost revenue and compliance issues.

Solution

We automatically capture and process real-time data about how services are used.

Results

You grow your revenue faster by accurately charging for all services.

Challenge

The problem with manual processes

Put simply, revenue leakage is the money you lose when customers use more of your services than they pay for. Revenue leakage occurs when you lose data about how customers use your services or process the data incorrectly.

Revenue leakage tends to come from two main sources: manual steps in the quote-to-cash process, and system hand-offs between different middleware. According to EY, organizations lose between 1-5% of EBITDA because of these data management issues.

To get a clearer picture, we commissioned Forrester Consulting to study five of our customers. Forrester found that on average the customers had been leaking revenue amounting to 10% of operating income before implementing our solution.

Solution

Automating data processing

Our solution helps you identify and reduce revenue leakage through enhanced data processing capabilities. That is, we help you monetize exactly what your customers and partners use.

The solution works by automatically capturing data about how your services and products are used, as well as any other relevant data you need for billing. It then processes the data in real time, including dynamic error correction. The raw data is converted into clean, high-quality records for your billing and other business systems.

Results

All revenue captured

With DigitalRoute’s built-in auditing, validation and error-correction capabilities, you can capture revenue leakage and stop dirty data from flowing through your systems. Your customers get accurate bills, and you can grow your revenue faster.

As one of our customers put it: “Implementing DigitalRoute helped us to identify occurrences where the data getting processed into our systems was being dropped, and where exemption rules were wrongly applied. We were previously unaware of these issues which were resulting in up to 15% to 20% of revenue leakage!”

8 ways to benefit from your usage data

Our software is purpose-built for complex environments where managing scale is critical. This is where our customers and partners discover our greatest value.

Revenue accuracy

– secured

Grow your revenue by eliminating leakage 

User experiences

– tailored

Accelerate growth by upselling and improving customer experiences

Business model

– innovated 

Switch to a subscription and consumption-based business model 

Service consumption

– leveraged 

Verify your customers can access only the services they are entitled to

Partner settlements

– streamlined 

Ensure accurate revenue allocation to internal and external partners 

Billing efficiency

– delivered 

Simplify billing by consolidating data from diverse financial systems

5G services

– monetized 

Generate new revenues from B2B and B2B2X service innovation

Network data

– controlled

CSPs can decouple the network from BSS/OSS stacks so they can take control of network data.