DigitalRoute to provide usage-data solution for Vocus Retail’s business support systems
December 19, 2019
Vocus Retail, the business and consumer division of Vocus Group, today announced a major milestone in its digital transformation program in the appointment of Sigma Systems, Zuora and DigitalRoute as key technology partners to accelerate the modernization and simplification of its technology infrastructure.
Antony de Jong, Chief Executive – Business and Consumer, said, “Our vision is to become the challenger that our customers deserve through our Retail brands – Dodo, iPrimus and Commander – with innovative telco and energy products that are easy to buy, connect and manage.”
“We are excited to commence new work with Sigma, Zuora and DigitalRoute to develop a single business support platform together with our existing technology partners. Our technology partners share in the ambition to deliver end-to-end digital first experiences for our customers,” continued Mr de Jong.
The transformation of Vocus Retail’s business support systems will enable digital customer experiences within a lean operating model that uses cloud applications to deliver automation, market agility and product innovation.
The selected partners have global expertise in delivering digital transformations and simplifying technology architectures.
Sigma Systems is the global leader in catalogue-driven software and a division of Hansen Technologies. Sigma has been appointed to provide applications to manage product development and order transactions.
Andrew Hansen, Group Chief Executive Officer, Hansen Technologies, commented, “We are delighted to help Vocus accelerate product innovation, deliver industry-leading solutions to their customers and get Next Done NowTM. Today, all over the globe, communications service providers are working to create digital business and operational foundations that enable them to monetize services made possible by 5G and virtualized networks. In choosing to work with Sigma, Vocus has gained access to our best-in-class software portfolio, global expertise, and our ability to help them create an agile digital operating model. Sigma and the entire Hansen team is proud to be partnering with Vocus and supporting them along this journey.”
Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates, integrates and extends the entire subscription order-to-cash process, including billing and revenue recognition.
Iman Ghodosi, General Manager of APAC, Zuora said, “We are excited to power the digital transformation that Vocus and the entire telecommunications industry are undertaking. By moving away from commoditized products and transitioning to delivering services via a subscription model; telco and utility providers can create stronger, more connected customer relationships. The Zuora platform will enable Vocus to launch new products with the speed, scale and agility required to better address their ever-changing customer demands and to win in the Subscription Economy.
DigitalRoute has been selected to provide a usage-data solution for Vocus Retail’s business support systems. The company’s Usage Data Platform takes raw, high-volume usage data from disparate systems and turns it into billable items.
Andreas Zartmann, CEO at DigitalRoute, said, “We are very much looking forward to our partnership with Vocus Retail and supporting their digital transformation. Our Usage Data Platform can integrate seamlessly with any billing system and can manage the complexity of usage data from millions of transactions per second. This will enable Vocus Retail to effectively monetize their usage-based services in the cloud. We have been supporting telecoms and other industries with billing mediation for more than 20 years, and we are very happy to be joining Vocus on their exciting journey.”
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