DigitalRoute services have experience from over 350 deployments!

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DigitalRoute  Services Expertise 

We have experience from more than 350+ deployments all over the world.

DigitalRoute's global services organization is staffed by senior industry experts who have extensive experience in delivering data integration solutions worldwide. Our global presence and large partner network will facilitate and ensure that regional competence is available where it is needed 24/7. In 2017 we delivered to over 30 countries in more than 20 different industries.

We offer resourcing and packaged service offerings across the full life-cycle of your data integration related initiatives.

Project Services

The successful beginning of a great partnership is a steppingstone to long-term profitability for all parties involved. At DigitalRoute we provide turn key delivery of implementation projects to configure our licensed software for your specific requirements. We also nurture an echo-system of trusted System Integrator partners through which we support implementation. 

 

We take pride in delivering high quality on-time to-budget, to ensure that customers and partners get optimal return on investment and maximize their business potential through our technology.

Project overview 

  • Initiation
  • Analyzis
  • Implementation
  • Deployment 
  • UAT

Training is provided in our professional training facilities in Stockholm, Sweden and Atlanta, USA. Training at other premises can be arranged on request.

Support and Maintenance Services

DigitalRoute  Support and Maintenance Services provide customers and partners with access to expert advice, timely problem resolution and software updates as well. We offer a number of different support packages, ranging from basic web-only support services to premium solution support and maintenance services, offered on a 24—7 basis. These support offerings are bundled to match the needs and expectations of our different customers and partners.


 

Product Support

Support items

  • Troubleshooting for core product incidents and problems
  • Root cause analysis for core product problems
  • Workaround for core product incidents and problems
  • Resolution care for core product incidents and problems
  • Core product troubleshooting for performance issues
  • Core product performance optimization
  • Access to product knowledge database
  • Access to product maintenance and upgrade releases
  • Basic Support SLA reporting

Application Support

Support items

  • Troubleshooting for configuration incidents and problems
  • Root cause analysis for configuration incidents and problems
  • Solution recommendations for configuration incidents and problems
  • Troubleshooting platform infrastructure
  • Troubleshooting for configuration performance issues 
  • Advanced support SLA reporting 

 

 

 


 

Expert Services

Wherever you are in the life-cycle of evolving your business requirements and mediation technology, we have experts to support you. Our dedicated Professional Services organization is staffed with senior industry experts who have extensive experience in delivering mediation solutions world-wide. Our platform and configuration experts know our software and how to make best use of it better than anyone else. Our global presence and large partner network ensure that regional competence is available where it is needed. We offer resourcing and packaged service offerings across the full life-cycle of your mediation-related initiatives.

Global expertise
Through our regional dedicated professional services teams and together with our trusted partners, we can provide the global expertise of hundreds of trained mediation experts all over the world. This ensures there is always expert advice available to support our clients and partners whenever needed.

An expert for every need
We offer resourcing and advice through individual resources in roles such as Platform Expert, Configuration Expert, Solution Architecs and Subject Matter Expert. We can provide support throughout all stages of evolving your mediation; from support your architecture and solution design, your requirements gathering for mediation, your implementation in our technology, and your verification in testing to your quality assurance for live operations.

Technology Consulting and Expert Services wherever you are

Performance & Code Review

(Create multidimensional KPIs with real time threshold handling.)

Health Checks

By supplying data from across different domains.

Architecture & Solution Design

By supplying data from across different domains.

Requirement Gathering

By supplying data from across different domains.

Audit Solution Definition

By supplying data from across different domains.

KPI Operational Reporting

By supplying data from across different domains.

Transfer Knowledge Using Digital Route Training

Our training services provide customers and partners with the know-how to fully leverage their investment in our product and solutions. The product functionality and capabilities are explained in detail, using a combination of classroom presentations, instructions and hands-on exercises. Our trainers are highly experienced with a vast product knowledge.

 

The training programs cover relevant areas for deployment and operation of solutions based on our product, including:

  • Implementation
  • System Operations
  • Administration
  • Development Toolkits

Training is provided in our professional training facilities in Stockholm, Sweden and Atlanta, USA. Training at other premises can be arranged on request.

Foundation training

4 days

The Foundation training gives the audience an overall knowledge of the MediationZone product. It covers all the basics within deployments and operation. This course is highly recommended for those who have never used the product.

2018 Stockholm, Sweden

10 - 13

15 - 18

19 - 22

September

October

November

2018 Atlanta, USA

Please contact your sales representative

Development Toolkit training

3 days

The Development Toolkit training is mainly for advanced users. This training will give knowledge on how to develop customized functionality such as Agents, APL functions and UDRs within MediationZone.

2018 Stockholm, Sweden

22 - 24

November

2018 Atlanta, USA

Please contact your sales rep.

System Administration training

2 days

This training is designed for System Administrators and Operators to gain knowledge in system handling, monitoring, security and scalability. Note that this training does not cover subjects related to deployment as that is covered by the Foundation training.

2018 Stockholm, Sweden

10 - 11 October

2018 Atlanta, USA

Please contact your sales rep.

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We have delivered services to more than 30 countries

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Average customer satisfaction (percent)

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Solutions implemented in over 20 industries