In-flight Internet Company - DigitalRoute

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Automation & New Business Models

North American In-flight Internet Company

High Tech
Inflight Connectivity

1200 Employes
Founded 1991

Challenge

  • Transformation of billing and usage data management processes to meet market demands.

  • Billing/rating of:
  • Recurring charges for enabling internet access to the Business Jet.
  • Recurring charges for service packages and bundles.
  • Discover the usage from each device on the jet.
  • Charging of PAYG models.

Solution

  • Forwarding billable usage data to and data warehouse.
  • Enriching Usage Data with reference data looked-up in Zuora (e.g. account & product information).
  • Erroneous Usage Data transferred to Salesforce and corrected Usage Data retrieved from Salesforce.
  • Correlation of Usage Data from the Satellite provider and from the company‚Äôs equipment.
  • Filtering of non billable Usage Data.

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