Simplified Architecture & Revenue Leakage Prevention - Use Case

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Simplified Architecture & Revenue Leakage Prevention

Leading North American Telecommunications Provider

This company is one of the leading telecommunications providers in North America. It provides a wide range of telecommunications products and services including internet access, entertainment content, healthcare solutions, and voice and IPTV services. Founded 1990, today the company has close to 50,000 employees and 13 million subscribers.

Situation

This company had enjoyed major success and market growth for many years. But over time, its IT infrastructure had grown enormously complex. By 2016, company was relying on over 300 different mediation and billing systems across its fixed-line and mobile services.

All of those complex handoffs between systems inevitably led to data loss — and ultimately, revenue leakage. Company leaders wanted to unify all of the different systems into a single platform, and adopt a streamlined, standardized process for collecting usage data and billing.

Solution

Using the DigitalRoute Usage Data Platform, the company was able to converge all of its disparate billing and mediation systems onto a single platform. Today, the company can maintain a holistic view of its subscribers and their consumption behavior across systems, with no data loss or revenue leakage. The new system also eliminates manual errors,

as the DigitalRoute Usage Data Platform automates the entire billing process. Today, the platform collects all usage data from all services (voice, entertainment content, internet access and more), binds the data to each subscriber, and then sends the data on to CRM and billing systems for invoicing.

Benefits

The company dramatically simplified its architecture and automated the entire session-handling processes. As a result, the company now uses a much faster billing process, with zero data loss or revenue leakage.

Additionally, the company can now maintain a deeper, more comprehensive view of its subscribers, with the ability to understand and act on the customer experience.

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