At the scale and growth rate the company was operating at, building custom mediation infrastructure was not the right call — not because of the initial cost, but because every future pricing change would require re-engineering the data layer beneath it. A proven standard platform was the only option that could keep pace without becoming a maintenance burden.

• Proven at scale from day one. The platform handled the required event volumes out of the box — no custom tuning needed to reach production-grade throughput. For a business running a live ERP migration, a slow ramp-up was not acceptable.
• Commercial teams, not engineering, own pricing decisions. The platform’s architecture meant new pricing tiers and structures could be managed through configuration — removing engineering from a commercial workflow where it had become a bottleneck.
• Native SAP integration. With SAP BRIM as the target billing system, DigitalRoute’s existing integration removed a layer of connector work that would have added risk and timeline to an already complex migration.

MediationZone was deployed as a common usage data platform across all product lines — Free, Enterprise, and Cloud — collecting and normalising usage events from each tier into a single, validated stream feeding SAP BRIM.

The bottleneck between commercial strategy and product launch was removed. Pricing structures that previously required engineering sprints could now be introduced, tested, and adjusted by the teams closest to the customer — without touching a line of code.

The simultaneous replacement of both ERP and billing system — one of the most complex monetization transformations in enterprise software — was completed with a shared usage data foundation underpinning both. The fragmentation that had made the old architecture impossible to scale was gone. a component that needs to be rebuilt for each new business model.