Verify your customers can access only the services they are entitled to

Failure to track and enforce entitlements can lead to revenue leakage and missed upsell opportunities.

Challenge

When customers use your services, you need to know when usage limits are reached.

Solution

DigitalRoute keeps track of all entitlement agreements and real-time customer usage.

Results

Customers get real-time updates about usage, and you offer upsells at the right time.

Challenge

Tracking usage and limits

Selling services based on how they are used requires that you can track actual usage in real time, compare the usage to agreements, and take actions if limits are exceeded. This is a complex process that most business systems can’t manage, which means companies lose revenue due to uncharged overuse, and miss opportunities for upsells.

In a B2B scenario, license limits and entitlements – the usage the customer is entitled to – are often written down in contracts and are not available in a digital format. This means that sales teams have zero visibility into whether customers are within their limits, or if they are exceeding them and should be moved to a higher tier for an additional cost. Verifying these limits becomes a manual task, requiring customer outreach and a high level of trust between vendor and customer.

Solution

Real-time entitlement tracking

DigitalRoute solves this by automating your entitlement tracking and enforcement in real time. Our solution captures and processes all usage data, then it compares the usage to agreements and license limits. This enables you to either deny usage or offer an upsell, such as to another tier.

The solution is an ideal fit for companies with a tier-based, license-based pricing model. It also enables real-time business models like prepaid, where customers pay for the service in advance, such as mobile telephony, public transportation, electric vehicle charging, or the number of people allowed to use your software.

Results

Increased revenue and better service

By tracking and enforcing entitlements in real time, you can provide better customer service. Your customers can check their usage in real time (no bill shock), and you can offer them an upsell in real time just before they reach their usage limits (“would you like to purchase more?”).

Your sales teams and customer representatives also won’t leave revenue on the table when customers exceed their limits. The automated process avoids a lot of manual outreach and negotiations work. You can also offer services to reach new customer segments where prepayment is important, such as young people with no credit history or high-risk users and markets.

Industry highlights

DigitalRoute’s software is used across industries, from telecommunications to transport. Usage data from these industries comes in many formats and from many different systems. We can handle all of them.

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Software as a service

As SaaS companies rapidly migrate from pure subscription to usage models, usage data is a key factor in their success. If you can control your usage data, you can turn it into revenue, grow faster and increase value.

Software-as-a-service

Media and entertainment

Understand precisely how, when, and where your services are used so you can tailor experiences and bundle content to meet and exceed your customers’ expectations.

Media and entertainment

Telecommunications

Our industry-leading products are used by CSPs for billing mediation, charging, OSS mediation, policy and routing control. Learn how DigitalRoute can help you get ready for new opportunities in the cloud, 5G and private networks.

Telecom

Our solutions for your business

Prevent revenue leakage

 

Grow your revenue by eliminating leakage. When you offer digital services, your revenue depends on accurate, automated data processing.

Revenue leakage

Topics covered:

  • Revenue
  • Digital services
  • Data processing
  • Charging
  • Billing
Tailor user experiences

 

Accelerate growth by upselling and improving customer experiences. With detailed insights on customer behavior, you can offer upsells at the right time and reduce churn.

Tailor user experiences

Topics covered:

  • Customer behavior
  • Business intelligence
  • Customer experience
  • Churn
  • Analytics
Create new business models

 

Switch to subscription and consumption-based business models. New business models help you grow revenue faster, but you must tackle the data challenges first.

Create new business models

Topics covered:

  • Subscriptions
  • Consumption
  • Data processing
  • Revenue
  • Customer experience
Understand service consumption

 

Verify your customers can access only the services they are entitled to. Failure to track and enforce entitlements can lead to revenue leakage and missed upsell opportunities.

Service consumption

Topics covered:

  • Customer usage
  • Entitlements
  • Revenue
  • Upselling
  • Customer service
Streamline partner settlements

 

Ensure accurate revenue allocation to internal and external partners. Get a faster, automated solution to allocating revenue to partners and internal organizations.

Partner settlements

Topics covered:

  • Revenue allocation
  • Settlements
  • Audit trail
  • Automation
  • Reconciliation
Improve billing efficiency

 

Simplify billing by consolidating data from diverse financial systems. Connect data from all of your financial systems to invoice faster and lower operational costs.

Billing efficiency

Topics covered:

  • Financial systems
  • Invoicing
  • Legacy systems
  • Silos
  • Cash flow
Monetize 5G services

 

Generate new revenues from B2B and B2B2X service innovation. The advances of 5G will spark an evolution in business models, including new partnerships and services.

5G monetization

Topics covered:

  • B2B and B2B2X
  • Data orchestration
  • Partner settlements
  • Charging metrics
  • Usage data
Take control of usage data

 

Communications service providers must manage 3GPP and non-3GPP data flows from multiple generations of networks into their operational systems, while also preparing for 5G business models. The solution? Decouple the network from BSS/OSS stacks to take control of your network data.

Usage data

Topics covered:

  • BSS/OSS
  • 3GPP data
  • 5G business models
  • Mediation
  • Charging

Powering businesses with real-time data 

Accurate, on-time usage data boosts every aspect of your business: finance, IT, operations and customer service. 

Making sense of data across industries 

From telecoms to transport, we’re in every industry where precise usage data records matter to the bottom line.

Want record-breaking growth?

Usage data has powered companies like Amazon, Spotify and Airbnb to eye-popping growth rates. Learn how to get the most out of yours.

The telco race for B2B revenue

Telcos are targeting B2B services as a major source of future revenue. Learn about the four types of players involved and why usage data is key.

Bringing partner applications to the edge with Google Cloud

DigitalRoute will provide its solution on Google Cloud to collect usage information from edge services and network elements and prepare it for billing, partner settlement or any other form of monetization.