Accelerate growth by upselling and improving customer experiences

With detailed insights on customer behavior, you can offer upsells at the right time and reduce churn.

Challenge

You miss opportunities when you can’t get an overview of customer behavior.

Solution

We process your usage data, provide real-time visualization, and allow you to export the data to your own business intelligence (BI) and machine learning tools so you can see how services are used.

Results

You can make informed decisions that reduce churn and accelerate growth.

Challenge

Limited understanding of customer usage

Digital services and subscriptions bring you closer to your customers, but only if you can understand exactly how they are using your services. The solution is usage data – but it’s also the problem.

Companies are increasingly struggling to manage rapidly growing volumes of data about how customers use their services. But when they can’t accurately process or visualize this data, a number of unfortunate things happen.

They can’t spot which customers are likely to churn. They don’t know the perfect time to offer a customer an upsell. And they don’t know which services are doing great, so they can offer more services like those. All of this leads to lost revenue.

Solution

Your usage data visualized

DigitalRoute solves this problem in two ways. First, we automatically capture and process all of your customer data about usage – from any device or system and at any volume. You get a clean record telling your systems who used what, and when and how.

Then we take the clean data and present it to you in dashboards that allow you to identify usage trends over time. Of course, we also enable you to easily export this valuable data to your favorite data analytics tools.

Results

Smart decisions, better services

With full control of your usage data, you can identify top users and offer them upsells. You can find customers at risk for churn and reach out to them at the right time. You can also see which services are growing or shrinking in popularity and make adjustments.

Even more exciting, you can create entirely new offerings based on where you see growing opportunities. And with your real-time usage data on trends, you can stay ahead of the competition.

Industry highlights

DigitalRoute’s software is used across industries, from telecommunications to transport. Usage data from these industries comes in many formats and from many different systems. We can handle all of them.

BLANK - don not remove

Your content goes here. Edit or remove this text inline or in the module Content settings. You can also style every aspect of this content in the module Design settings and even apply custom CSS to this text in the module Advanced settings.

Read more

Software as a service

As SaaS companies rapidly migrate from pure subscription to usage models, usage data is a key factor in their success. If you can control your usage data, you can turn it into revenue, grow faster and increase value.

Software-as-a-service

Media and entertainment

Understand precisely how, when, and where your services are used so you can tailor experiences and bundle content to meet and exceed your customers’ expectations.

Media and entertainment

Telecommunications

Our industry-leading products are used by CSPs for billing mediation, charging, OSS mediation, policy and routing control. Learn how DigitalRoute can help you get ready for new opportunities in the cloud, 5G and private networks.

Telecom

Our solutions for your business

Prevent revenue leakage

 

Grow your revenue by eliminating leakage. When you offer digital services, your revenue depends on accurate, automated data processing.

Revenue leakage

Topics covered:

  • Revenue
  • Digital services
  • Data processing
  • Charging
  • Billing
Tailor user experiences

 

Accelerate growth by upselling and improving customer experiences. With detailed insights on customer behavior, you can offer upsells at the right time and reduce churn.

Tailor user experiences

Topics covered:

  • Customer behavior
  • Business intelligence
  • Customer experience
  • Churn
  • Analytics
Create new business models

 

Switch to subscription and consumption-based business models. New business models help you grow revenue faster, but you must tackle the data challenges first.

Create new business models

Topics covered:

  • Subscriptions
  • Consumption
  • Data processing
  • Revenue
  • Customer experience
Understand service consumption

 

Verify your customers can access only the services they are entitled to. Failure to track and enforce entitlements can lead to revenue leakage and missed upsell opportunities.

Service consumption

Topics covered:

  • Customer usage
  • Entitlements
  • Revenue
  • Upselling
  • Customer service
Streamline partner settlements

 

Ensure accurate revenue allocation to internal and external partners. Get a faster, automated solution to allocating revenue to partners and internal organizations.

Partner settlements

Topics covered:

  • Revenue allocation
  • Settlements
  • Audit trail
  • Automation
  • Reconciliation
Improve billing efficiency

 

Simplify billing by consolidating data from diverse financial systems. Connect data from all of your financial systems to invoice faster and lower operational costs.

Billing efficiency

Topics covered:

  • Financial systems
  • Invoicing
  • Legacy systems
  • Silos
  • Cash flow
Monetize 5G services

 

Generate new revenues from B2B and B2B2X service innovation. The advances of 5G will spark an evolution in business models, including new partnerships and services.

5G monetization

Topics covered:

  • B2B and B2B2X
  • Data orchestration
  • Partner settlements
  • Charging metrics
  • Usage data
Take control of usage data

 

Communications service providers must manage 3GPP and non-3GPP data flows from multiple generations of networks into their operational systems, while also preparing for 5G business models. The solution? Decouple the network from BSS/OSS stacks to take control of your network data.

Usage data

Topics covered:

  • BSS/OSS
  • 3GPP data
  • 5G business models
  • Mediation
  • Charging

Powering businesses with real-time data 

Accurate, on-time usage data boosts every aspect of your business: finance, IT, operations and customer service. 

Making sense of data across industries 

From telecoms to transport, we’re in every industry where precise usage data records matter to the bottom line.

Want record-breaking growth?

Usage data has powered companies like Amazon, Spotify and Airbnb to eye-popping growth rates. Learn how to get the most out of yours.

The telco race for B2B revenue

Telcos are targeting B2B services as a major source of future revenue. Learn about the four types of players involved and why usage data is key.

Bringing partner applications to the edge with Google Cloud

DigitalRoute will provide its solution on Google Cloud to collect usage information from edge services and network elements and prepare it for billing, partner settlement or any other form of monetization.