00. Industry Overview
03. The Project
With full control of its usage data, PeppaCRM can now launch their consumption-based business model. Due to the real-time data processing capabilities of the DigitalRoute solution, PeppaCRM can also bill for their new products and services straight away and start to recognize revenue as soon as their services are launched. The company has strengthened its monetization potential with the ability to now offer more options on a pay-per-use model, and to better serve its customers with pay-per-use only plans.
PeppaCRM are now empowered to develop and offer new services based on actual customer actions, focusing on software-usage behaviour. They can now grow revenue by charging for different levels of usage and can communicate with customers about how their consumption is affecting their costs.
As the DigitalRoute solution processes usage data automatically, with built in error-correction capabilities, PeppaCRM are able to prevent data loss, and therefore lost revenue. All transactions are fully auditable and transparent, preventing disputes and proving that regulations have been followed.
With the Usage Engine solution in place, it acts as an aggregating, auditing and data enriching channel which reduces the urgency to update PeppaCRM’s order-to-cash business systems. This demonstrates how DigitalRoute can accelerate revenues from new services.
|Business Department||Business Outcome||Solution Feature|
|Finance and Revenue Operations||Confidently launch new usage-based business models||Monetization|
|Eliminate revenue leakage||Automation & Auditing|
|Customer Success||Pinpoint new business opportunities||Insights|
|Proactively address experience challenges that could lead to churn||Insights|
|Product Management||Align content and service catalogue||Insights|
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