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Use casesGrow your business by eliminating revenue leakage
When you offer digital services, your revenue depends on accurate, automated data processing.
Challenge
Manual data processing leads to errors, lost revenue and compliance issues.
Solution
We automatically capture and process real-time data about how services are used.
Results
You grow your revenue faster by accurately charging for all services.
Challenge
The problem with manual processes
Put simply, revenue leakage is the money you lose when customers use more of your services than they pay for. Revenue leakage occurs when you lose data about how customers use your services or process the data incorrectly.
Revenue leakage tends to come from two main sources: manual steps in the quote-to-cash process, and system hand-offs between different middleware. According to EY, organizations lose between 1-5% of EBITDA because of these data management issues.
To get a clearer picture, we commissioned Forrester Consulting to study five of our customers. Forrester found that on average the customers had been leaking revenue amounting to 10% of operating income before implementing our solution.
Solution
Automating data processing
Our solution helps you identify and reduce revenue leakage through enhanced data processing capabilities. That is, we help you monetize exactly what your customers and partners use.
The solution works by automatically capturing data about how your services and products are used, as well as any other relevant data you need for billing. It then processes the data in real time, including dynamic error correction. The raw data is converted into clean, high-quality records for your billing and other business systems.
Results
All revenue captured
With DigitalRoute’s built-in auditing, validation and error-correction capabilities, you can capture revenue leakage and stop dirty data from flowing through your systems. Your customers get accurate bills, and you can grow your revenue faster.
As one of our customers put it: “Implementing DigitalRoute helped us to identify occurrences where the data getting processed into our systems was being dropped, and where exemption rules were wrongly applied. We were previously unaware of these issues which were resulting in up to 15% to 20% of revenue leakage!”
Industry highlights
DigitalRoute’s software is used across industries, from telecommunications to transport. Usage data from these industries comes in many formats and from many different systems. We can handle all of them.
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Software as a service
As SaaS companies rapidly migrate from pure subscription to usage models, usage data is a key factor in their success. If you can control your usage data, you can turn it into revenue, grow faster and increase value.
Media and entertainment
Understand precisely how, when, and where your services are used so you can tailor experiences and bundle content to meet and exceed your customers’ expectations.
Telecommunications
Our industry-leading products are used by CSPs for billing mediation, charging, OSS mediation, policy and routing control. Learn how DigitalRoute can help you get ready for new opportunities in the cloud, 5G and private networks.
Our solutions for your business
Prevent revenue leakage
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Grow your revenue by eliminating leakage. When you offer digital services, your revenue depends on accurate, automated data processing. |
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Tailor user experiences
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Accelerate growth by upselling and improving customer experiences. With detailed insights on customer behavior, you can offer upsells at the right time and reduce churn. |
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Create new business models
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Switch to subscription and consumption-based business models. New business models help you grow revenue faster, but you must tackle the data challenges first. |
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Understand service consumption
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Verify your customers can access only the services they are entitled to. Failure to track and enforce entitlements can lead to revenue leakage and missed upsell opportunities. |
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Streamline partner settlements
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Ensure accurate revenue allocation to internal and external partners. Get a faster, automated solution to allocating revenue to partners and internal organizations. |
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Improve billing efficiency
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Simplify billing by consolidating data from diverse financial systems. Connect data from all of your financial systems to invoice faster and lower operational costs. |
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Monetize 5G services
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Generate new revenues from B2B and B2B2X service innovation. The advances of 5G will spark an evolution in business models, including new partnerships and services. |
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Take control of usage data
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Communications service providers must manage 3GPP and non-3GPP data flows from multiple generations of networks into their operational systems, while also preparing for 5G business models. The solution? Decouple the network from BSS/OSS stacks to take control of your network data. |
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Our solutions
Powering businesses with real-time data
Accurate, on-time usage data boosts every aspect of your business: finance, IT, operations and customer service.
Making sense of data across industries
From telecoms to transport, we’re in every industry where precise usage data records matter to the bottom line.
Want record-breaking growth?
Usage data has powered companies like Amazon, Spotify and Airbnb to eye-popping growth rates. Learn how to get the most out of yours.
The telco race for B2B revenue
Telcos are targeting B2B services as a major source of future revenue. Learn about the four types of players involved and why usage data is key.
Bringing partner applications to the edge with Google Cloud
DigitalRoute will provide its solution on Google Cloud to collect usage information from edge services and network elements and prepare it for billing, partner settlement or any other form of monetization.
