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Glossary
A glossary of terms for understanding the language of everything usage or subscriptions.
5G
In telecommunications, 5G is the fifth generation of cellular netw...
5Ws and H
A framework for information gathering and problem solving. The 5Ws...
Annual Recurring Revenue (ARR)
The predictable and ongoing annual income generated from subscript...
Anything-as-a-Service (XaaS)
A collective term that refers to the delivery of anything (i.e. pr...
Application Programming Interface (API)
A software intermediary that allows different programs or applicat...
ARPU (Average Revenue Per User)
It is a measure of the average amount of revenue generated by each...
Batch processing
The collecting of high-volume data from a specific time interval a...
Billing
The process of invoicing and collecting payment for goods or servi...
Billing Mediation
Billing mediation is a process that involves the collection and tr...
Churn rate
The percentage of customers who stop using or does not renew their...
Cloud computing
The delivery of computing services, such as storage and processing...
Communication Service Provider (CSP)
Companies that provide communication and other information-related...
Consumption-based pricing
A pricing model where customers are billed based on their actual ...
Customer Acquisition Cost (CAC)
The costs associated in acquiring a new customer, which includes ...
Customer Data Platform (CDP)
A software that collects and manages customer data beyond the sa...
Customer experience (CX)
The interactions and touchpoints that customers have with a compan...
Customer LIfetime Value (CLV/CLTV)
The anticipated total value a customer will generate throughout th...
Customer Retention Cost (CRC)
The expenses associated with retaining existing customers and pr...
Data Aggregation
Data aggregation refers to the process of collecting and combining...
Data collection
The gathering and accumulating of raw information from various sou...
Data Complexity
The intricacies of data, which affects its usability, especially w...
Data Deduplication
The removal of duplicate or redundant data from a dataset.
Data Integration
The combining and unifiying of data from different sources to prov...
Data integration tools
Software-based tools that enable organizations to access, integrat...
Data management
The process of collecting, processing, organizing, and maintaining...
Data management platform (DMP)
A tool that centralizes the ingestion, processing, organization, a...
Data maturity
The level of readiness and sophistication of an organization in ...
Data orchestration
The automated coordination and management of data workflows to ens...
Data silo
An isolated data storage or data management infrastructure that's ...
Data throttling
In telecommunications, it is the intentional slowing down of the i...
Data validation
The procedure of ensuring the accuracy and integrity of source dat...
Deferred revenue
Income received in advance but not recognized as revenue until the...
Dirty data
Data that is innacurate, incomplete, or inconsistent.
Dunning
The methodical process of collecting overdue payments from custom...
ETL Tools (Extract, Transform, Load)
Software programs used to extract raw data from various sources, t...
Hybrid pricing
A pricing model that combines elements of different pricing strate...
Internet of Things (IoT)
Interconnected hardware devices with sensors that collect and exch...
iPaaS Solutions (Integration Platform as a Service)
A set of automated, cloud-based solutions that facilitate the inte...
Legacy system
Older and outdated technology, method, or program that is still in...
Mobile Virtual Network Operator (MVNO)
A company that provides mobile or communications services using ne...
Monthly Recurring Revenue (MRR)
The predictable monthly revenue that's generated from subscription...
Net Revenue Retention (NRR)
Net revenue retention is a metric that measures a company’s abil...
Network Data Analytics Function (NWDAF)
In telecommunications, it is a 3GPP standard method for collecting...
Outcome-based pricing
A pricing model where customers are billed based on the outcomes o...
Partner settlement
The process of splitting revenue or expenses among business partne...
Pay-as-you-go (PAYG)
A pricing model where customers are billed based on their actual u...
Payment Reconciliation
An accounting process of matching and balancing financial records ...
Paywall
A barrier that restricts access to certain online content until a ...
Predictive maintenance
The use of technologies such as data analytics or AI to evaluate o...
Price sensitivity
The degree to which customers respond to changes in pricing.
Product-led growth (PLG)
A business growth strategy where a company's products are the main...
Quote-to-cash (Q2C)
The end-to-end processes involved in a sales cycle.
Real-time data
Data or information delivered immediately after collection.
Rebilling
The issuing of a new and adjusted billing document to replace an o...
Recurring Billing
Recurring billing involves charging a customer at regular interval...
Retention rate
The percentage of customers or users who continue to use a product...
Revenue attribution
The process of assigning credit or identifying the source of a par...
Revenue leakage
Revenue that a company has earned but was unable to collect due to...
Revenue split
The division of revenue among different parties, such as business ...
Service Bundling
Offering multiple products or services together as a package to cu...
Service consumption
The utilization of services by customers or users, often with cert...
Service monetization
The process involved in generating revenue from services offered.
Servitization
The transition from a product-centric business mondel to one that ...
Smart leasing
Leasing arrangements that incorporate smart technologies for monit...
Smart meter
A device that measures and records the consumption of utility reso...
Software-as-a-Service (SaaS)
A software licensing and delivery model in which applications are ...
Subscription fatigue
The feeling of frustration and overwhelm caused by the number of s...
Subscription Models
Revenue models and pricing strategies in which customers are charg...
Subscription Pricing
A pricing model and strategy used for subscription-based products ...
Subscription pricing model
A pricing strategy based on recurring payments for ongoing access ...
System integration
The process of bringing together different software and/or hardwar...
Time-based billing
A pricing model that is based on the amount of time a service is u...
Unit Test Framework
A tool or framework for testing individual units of source code wi...
Usage Data
Usage data refers to information collected from the monitoring and...
Usage data management
The process of collecting, organizing, analyzing, and distributing...
Usage Metering
Usage metering refers to the systematic and continuous process of ...
Usage-based pricing
Usage-based pricing is a pricing structure where customers pay for...
User adoption rate
A SaaS metric that refers to the number of users or customers that...