How a Beverage Company Modernized and Automated IT for Efficient Billing and Reimbursement - DigitalRoute

Case Study

How a Beverage Company Modernized and Automated IT for Efficient Billing and Reimbursement

A global business in food & beverage with localised scale due to the strength of its supply chain.

The company is a recognized beverage company with multiple brands and operating in over 200 countries worldwide.

It markets, manufactures, and sells beverage concentrates, syrups, and finished beverages including sparkling soft drinks, water, sports drinks, juice, dairy, plant-based drinks, and tea and coffee.

They also provide flavouring ingredients, sweeteners, beverage ingredients, and fountain syrups as well as powders for purified water products.

Amidst the success, the company’s IT and data systems were beginning to show their age. If the company was going to continue to lead the global market, they needed to modernize.


Company leaders envisioned an ambitious single system that could handle the entire billing and reimbursement business, instead of having to manually reconcile a patchwork of legacy systems and data sources.

By shutting down several inefficient legacy systems, the company aimed to drive down system maintenance costs. The updated infrastructure would also provide deeper data visibility across systems, and the ability to automate validations and payment reconciliations.

Finally, the company planned to automate its complex reimbursement systems and gain total transparency for these transactions. That effort would entail pulling information from a wide range of disparate sources describing the volumes purchased, as well as equipment leased by distributors.

Challenges in short:

Modernize IT infrastructure.

Retire several inefficient legacy systems.

Automate its complex reimbursement systems.

Gain total transparency for transactions.


The beverage company brought in DigitalRoute to help them reimagine the entire data and reimbursement infrastructure. With the Usage Engine, the company can now collect and validate data from across its environment and distributor ecosystem in real time.

Today, it can collect granular data from multiple consumption sources, including tracking each gallon of soft drink purchased by distributors and data from any associated leased equipment.

The solution automates the collection of purchasing data from diverse, disparate systems and by accessing the Usage Engine for contract information, that data becomes tied to each distributor.

The system then automatically transmits granular consumption event data to the billing platform for transparent, accurate billing and reimbursements.


By automating usage data management, the beverage company is now able to accurately track billing and reimbursement events with 100% accuracy.

Through tighter integration of diverse data sources and automated binding of consumption information with each distributor, the company has achieved a much more transparent reimbursement environment and eliminated revenue leakage.

The DigitalRoute Usage Engine will enable the beverage company to grow its global business, continually adding new partners and data sources.

Even as the company adds more sources for consumption event data, they will be able to easily and transparently tie Usage Data to specific distributors and ensure accurate reimbursements.

Outcome in short:

100% accuracy for billing and reimbursement events.

Transparent reimbursement environment.

Enhanced revenue assurance.

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