Simplify billing by consolidating data from diverse financial systems

Connect data from all of your financial systems to invoice faster and lower operational costs.

Challenge

Multiple billing stacks and quote-to-cash processes lead to delays, lost revenue and an inability to send a single invoice for several services.

Solution

We solve this by connecting and processing billing data from across your company.

Results

You can deliver one invoice for multiple services and gradually remove legacy systems.

Challenge

Siloed billing stacks and processes

After successful mergers or acquisitions – or after years of successful organic growth – companies are often dealing with multiple billing stacks and processes. These siloed financial systems create a number of problems.

One is that they lead to high operational costs, including license fees and staffing for maintaining duplicate systems. This set up also leads to slower billing, which restricts cash flow, and can result in revenue leakage, as data gets lost or corrupted in the hand-off between systems.

This back-end complexity can also lead to poorer customer service. Customers receive separate invoices from different parts of the same company. And launching new services and price plans takes more time, since so many systems need to be updated.

Solution

A router between financial systems

DigitalRoute solves this by combining multiple quote-to-cash processes into fewer ones, ideally a single one. We do this by implementing our solution as a router between your data sources and financial systems.

The solution was purpose built to process data used for billing. It automatically tracks incoming data streams, of any type and volume, and converts the data into a format that can be read by different financial systems. It also has built-in error correction capabilities to ensure that no data, and therefore no revenue, is lost.

The solution can gradually take over responsibility for some systems, which can then be retired. Rather than embarking on a big digital transformation project, you can consolidate your siloed landscape step by step.

Results

Faster invoicing and lower costs

DigitalRoute has helped companies across industries solve this complex problem. We commissioned Forrester Consulting to study how five of our customers have benefitted from our solution in industries such as software, telecommunications, railway operations and inflight entertainment.

Forrester found that when companies implemented our solution, they reduced their average time-to-invoice by 80%, reduced maintenance activities by 60%, and reduced hardware and operational running costs by 65%. DigitalRoute also detected revenue leakage amounting to 10% of operating income.

Industry highlights

DigitalRoute’s software is used across industries, from telecommunications to transport. Usage data from these industries comes in many formats and from many different systems. We can handle all of them.

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Telecommunications

Our industry-leading products are used by CSPs for billing mediation, charging, OSS mediation, policy and routing control. Learn how DigitalRoute can help you get ready for new opportunities in the cloud, 5G and private networks.

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Media and entertainment

Understand precisely how, when, and where your services are used so you can tailor experiences and bundle content to meet and exceed your customers’ expectations.

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Software as a service

As SaaS companies rapidly migrate from pure subscription to usage models, usage data is a key factor in their success. If you can control your usage data, you can turn it into revenue, grow faster and increase value.

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Our solutions for your business

Prevent revenue leakage

 

Grow your revenue by eliminating leakage. When you offer digital services, your revenue depends on accurate, automated data processing.

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Topics covered:

  • Revenue
  • Digital services
  • Data processing
  • Charging
  • Billing
Tailor user experiences

 

Accelerate growth by upselling and improving customer experiences. With detailed insights on customer behavior, you can offer upsells at the right time and reduce churn.

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Topics covered:

  • Customer behavior
  • Business intelligence
  • Customer experience
  • Churn
  • Analytics
Create new business models

 

Switch to subscription and consumption-based business models. New business models help you grow revenue faster, but you must tackle the data challenges first.

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Topics covered:

  • Subscriptions
  • Consumption
  • Data processing
  • Revenue
  • Customer experience
Understand service consumption

 

Verify your customers can access only the services they are entitled to. Failure to track and enforce entitlements can lead to revenue leakage and missed upsell opportunities.

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Topics covered:

  • Customer usage
  • Entitlements
  • Revenue
  • Upselling
  • Customer service
Streamline partner settlements

 

Ensure accurate revenue allocation to internal and external partners. Get a faster, automated solution to allocating revenue to partners and internal organizations.

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Topics covered:

  • Revenue allocation
  • Settlements
  • Audit trail
  • Automation
  • Reconciliation
Improve billing efficiency

 

Simplify billing by consolidating data from diverse financial systems. Connect data from all of your financial systems to invoice faster and lower operational costs.

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Topics covered:

  • Financial systems
  • Invoicing
  • Legacy systems
  • Silos
  • Cash flow
Monetize 5G services

 

Generate new revenues from B2B and B2B2X service innovation. The advances of 5G will spark an evolution in business models, including new partnerships and services.

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Topics covered:

  • B2B and B2B2X
  • Data orchestration
  • Partner settlements
  • Charging metrics
  • Usage data
Take control of usage data

 

Communications service providers must manage 3GPP and non-3GPP data flows from multiple generations of networks into their operational systems, while also preparing for 5G business models. The solution? Decouple the network from BSS/OSS stacks to take control of your network data.

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Topics covered:

  • BSS/OSS
  • 3GPP data
  • 5G business models
  • Mediation
  • Charging

Want record-breaking growth?

Usage data has powered companies like Amazon, Spotify and Airbnb to eye-popping growth rates. Learn how to get the most out of yours.

The telco race for B2B revenue

Telcos are targeting B2B services as a major source of future revenue. Learn about the four types of players involved and why usage data is key.

Bringing partner applications to the edge with Google Cloud

DigitalRoute will provide its solution on Google Cloud to collect usage information from edge services and network elements and prepare it for billing, partner settlement or any other form of monetization.