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Use casesAccelerate growth by upselling and improving customer experiences
With detailed insights on customer behavior, you can offer upsells at the right time and reduce churn.
Challenge
Solution
Results
You can make informed decisions that reduce churn rate and accelerate growth.
Challenge
Limited understanding of customer usage
Digital services and subscriptions bring you closer to your customers, but only if you can understand exactly how they are using your services. The solution is usage data – but it’s also the problem.
Companies are increasingly struggling to manage rapidly growing volumes of data about how customers use their services. But when they can’t accurately process or visualize this data, a number of unfortunate things happen.
They can’t spot which customers are likely to churn. They don’t know the perfect time to offer a customer an upsell. And they don’t know which services are doing great, so they can offer more services like those. All of this leads to lost revenue.
Solution
Your usage data visualized
DigitalRoute solves this problem in two ways. First, we automatically capture and process all of your customer data about usage – from any device or system and at any volume. You get a clean record telling your systems who used what, and when and how.
Then we take the clean data and present it to you in dashboards that allow you to identify usage trends over time. Of course, we also enable you to easily export this valuable data to your favorite data analytics tools.
Results
Smart decisions, better services
With full control of your usage data, you can identify top users and offer them upsells. You can find customers at risk for churn and reach out to them at the right time. You can also see which services are growing or shrinking in popularity and make adjustments.
Even more exciting, you can create entirely new offerings based on where you see growing opportunities. And with your real-time usage data on trends, you can stay ahead of the competition.
Industry highlights
DigitalRoute’s software is used across industries, from telecommunications to transport. Usage data from these industries comes in many formats and from many different systems. We can handle all of them.
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Software as a service
As SaaS companies rapidly migrate from pure subscription to usage models, usage data is a key factor in their success. If you can control your usage data, you can turn it into revenue, grow faster and increase value.
Media and entertainment
Understand precisely how, when, and where your services are used so you can tailor experiences and bundle content to meet and exceed your customers’ expectations.
Telecommunications
Our industry-leading products are used by CSPs for billing mediation, charging, OSS mediation, policy and routing control. Learn how DigitalRoute can help you get ready for new opportunities in the cloud, 5G and private networks.
Our solutions for your business
Prevent revenue leakage
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Grow your revenue by eliminating leakage. When you offer digital services, your revenue depends on accurate, automated data processing. |
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Tailor user experiences
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Accelerate growth by upselling and improving customer experiences. With detailed insights on customer behavior, you can offer upsells at the right time and reduce churn. |
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Create new business models
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Switch to subscription and consumption-based business models. New business models help you grow revenue faster, but you must tackle the data challenges first. |
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Understand service consumption
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Verify your customers can access only the services they are entitled to. Failure to track and enforce entitlements can lead to revenue leakage and missed upsell opportunities. |
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Streamline partner settlements
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Ensure accurate revenue allocation to internal and external partners. Get a faster, automated solution to allocating revenue to partners and internal organizations. |
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Improve billing efficiency
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Simplify billing by consolidating data from diverse financial systems. Connect data from all of your financial systems to invoice faster and lower operational costs. |
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Monetize 5G services
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Generate new revenues from B2B and B2B2X service innovation. The advances of 5G will spark an evolution in business models, including new partnerships and services. |
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Take control of usage data
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Communications service providers must manage 3GPP and non-3GPP data flows from multiple generations of networks into their operational systems, while also preparing for 5G business models. The solution? Decouple the network from BSS/OSS stacks to take control of your network data. |
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Powering businesses with real-time data
Accurate, on-time usage data boosts every aspect of your business: finance, IT, operations and customer service.
Making sense of data across industries
From telecoms to transport, we’re in every industry where precise usage data records matter to the bottom line.
Want record-breaking growth?
Usage data has powered companies like Amazon, Spotify and Airbnb to eye-popping growth rates. Learn how to get the most out of yours.
The telco race for B2B revenue
Telcos are targeting B2B services as a major source of future revenue. Learn about the four types of players involved and why usage data is key.
Bringing partner applications to the edge with Google Cloud
DigitalRoute will provide its solution on Google Cloud to collect usage information from edge services and network elements and prepare it for billing, partner settlement or any other form of monetization.
